Wish I could give it no stars. Brought my vehicle there to find transmission leak, replace engine mount and possible other leaks. Was called after inspection and was told that they found leaks and that to repair leaks and replace engine mount it would be just under $700. I specifically asked if that was for oil lines and transmission lines were being replaced also. I was told "YES". Upon picking up my vehicle, I was told by the mechanic that he was beer informed to inspect for leaks and that all he was told to do was replace engine mount and oil lines even though I was charged $78 for a full inspection. I finally got tired of arguing with Paul saying I never told him I had a transmission leak, being that was the main problem I had and why I brought it in, I finally paid and left after about a hour of arguing. I live only 1/2 mile away from ode, after I got home, I went out to the corner store and within that 4 house trip down my block my engine started knocking. When I called to ask to speak to a manager at Ode, Paul told me none were there and I would have to call next week because all the managers were gonna be on vacation. I submitted a complaint to the BBB and it took them over 7 months to finally answer me back. Since I tried to rectify this situation through the BBB and not legally, I will be contacting the state now for Ode charging for services that they are not performing and that they destroyed my engine in my vehicle. Do not go to this place ever. They will lie to you, not do the work promised, overcharge you hours for what book time calls for, and do horrible work. My fenders and carpet, tires and wheels were full of grease when I got it back. Go somewhere else where the people are honest. I now understand why they have a "mechanic wanted" sign up there about every other month.
When Nicholas reported his concerns to me back in 2014 I agreed with him that the leak was large enough that the tech should have seen it before completion and releasing the vehicle to him. If our employees make a mistake we stand behind it. I at that time offered to fix the vehicle for free and he declined. All we can do in a situation like this is do what is right and move on. Mr. Marceau chose not to have the vehicle repaired at our expense. Darin Ode
- Ode Auto Repair & Tire